We offer free technical support, available 7 days a week in the client area, in the form of support tickets. Responses are provided directly by our technicians, whom you can also reach Monday to Friday, from 10am to 12pm and from 2pm to 5pm by phone, at 0974 072 072.
Nous répondons à toute question relative à l'hébergement : installation site, email, programmation PHP, PERL, etc. Nous proposons également un support commercial gratuit dans l'espace client, sous forme de ticket support ou par téléphone du lundi au vendredi de 10h à 12h et de 14h à 17h, au 0974 078 078.
When ordering through our website, you can use one of the following payment methods:
VISA Carte Bleue, VISA International Cards and MasterCard
American Express Cards
By bank transfer to our Banque Populaire account, our IBAN: FR76 1870 7003 5030 3210 5065 740
By direct debit from a European bank account
Par chèque tiré sur une banque française à l'ordre de HaiSoft envoyé par courrier à : 7 rue Vieille Levée, 45100 Orléans
Payment via Western Union is accepted under certain conditions. You must contact our team before sending any payment by this method
We sometimes accept other payment methods, upon request.
The contract is concluded for the duration of the payment (usually 1 year or 1 month). 7 days before the end of the period, you will receive an email reminding you of the expiry date. Renewal will take place automatically if the service is marked for renewal and we receive your payment (by credit card or direct debit, if the service is marked for renewal, it will be debited automatically). Otherwise, your account will be suspended for 15 days and then deleted
It's very simple, two methods are offered, your choice:
Create a support ticket from your client area, at least 7 days before the renewal date
Send a registered letter, or a fax, at least 2 weeks before the renewal date
Nos serveurs se trouvent : en France à Vélizy (78) près de Paris et à Tours (37).
You can find more information about our data centers by clicking here.
We have centralized some tutorials to provide technical assistance on certain points.
These tutorials are available here: https://wiki.haisoft.fr
